Privacy Policy of vx99

1.1Who We Are

This Privacy Policy is published by vx99, the online casino and sports betting platform operating at vx99.vin ("vx99", "we", "us", "our"). vx99 is committed to safeguarding the privacy of all players who register and use the platform, in particular players accessing the platform from Bangladesh. This policy sets out in plain and formal language the basis on which any personal data we collect from you, or that you provide to us, will be processed by vx99.

1.2Scope of This Policy

This Privacy Policy applies to all personal data collected through the vx99 website at vx99.vin, through any vx99 mobile application, and through any communication channel between vx99 and its registered players (including email and live chat support). This policy should be read alongside the vx99 Terms & Conditions, which govern the overall use of the platform. By creating a vx99 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy in full.

2.1Data You Provide Directly

vx99 collects personal data that you actively provide when interacting with the platform, including:

• Registration details: full name, date of birth, email address, and mobile number submitted when you create your vx99 account.
• KYC documents: government-issued photo identification and proof-of-address documents submitted during identity verification.
• Payment information: mobile wallet identifiers (bKash, Nagad, Rocket, Upay) and bank account details submitted when making deposits or requesting withdrawals.
• Support communications: messages, complaints, and other communications you send to the vx99 support team via email or live chat.

2.2Data Collected Automatically

When you access and use the vx99 platform, certain data is collected automatically by our systems:

• Device and technical data: IP address, device model, operating system version, browser type and version, and screen resolution.
• Usage and behavioural data: pages visited, games played, bet amounts, session duration, login and logout timestamps, and navigation flow through the platform.
• Cookie data: session identifiers and preference data stored in cookies on your device as described in Section 7 of this policy.

2.3Data From Third Parties

In certain circumstances vx99 may receive data about you from third parties. These include payment service providers (such as bKash and Nagad) who confirm transaction status for deposits and withdrawals, identity verification service providers engaged to assist with KYC checks, and fraud prevention and AML screening services that flag potential risks associated with an account or transaction. vx99 uses this third-party data solely for the purposes for which it was provided and does not combine it with your vx99 account data in any way that is inconsistent with those purposes.

3.1Core Platform Purposes

The personal data we collect is used primarily to operate and maintain the vx99 platform and to deliver our services to you. Specific uses include:

• Creating and managing your vx99 account, including verifying your identity and age at registration and during KYC review.
• Processing your deposits and withdrawal requests, and maintaining accurate transaction records as required for financial compliance.
• Providing customer support, investigating complaints, and resolving disputes related to your account or gaming activity.
• Enforcing the vx99 Terms & Conditions, including detecting and preventing bonus abuse, fraud, money laundering, and other prohibited conduct.

3.2Secondary & Analytical Purposes

In addition to the core purposes above, vx99 uses data for the following secondary purposes where we have a legitimate interest or where you have given consent:

• Analysing platform usage patterns to improve the user experience, game selection, and overall performance of vx99 for Bangladesh players.
• Sending promotional communications about bonuses, new game launches, and seasonal offers — only where you have opted in to receive such communications.
• Monitoring responsible gaming indicators and, where relevant, proactively contacting players whose usage patterns suggest potential problem gambling behaviour.

4.1Who We Share Data With

vx99 does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely to process your deposit and withdrawal transactions.
• Identity verification and KYC service providers — solely for the purpose of verifying your identity and age in compliance with anti-fraud requirements.
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) — who may receive pseudonymised session data necessary to deliver game functionality and audit game outcomes.
• Law enforcement authorities, regulators, or courts — where vx99 is legally required to disclose data, or where disclosure is necessary to prevent serious crime or protect the safety of a person.

4.2Third-Party Processors

All third parties with whom vx99 shares personal data are required to handle that data securely, to use it only for the specific purpose for which it was shared, and to comply with data protection requirements equivalent to those vx99 applies to its own data processing activities. vx99 does not permit third-party processors to use your data for their own marketing or commercial purposes.

4.3International Transfers

Due to the international nature of online gaming infrastructure, your personal data may be stored on or transferred to servers located outside Bangladesh. Where such transfers occur, vx99 takes reasonable steps to ensure that the receiving jurisdiction offers an adequate level of data protection, and that appropriate contractual safeguards are in place between vx99 and the receiving entity. By using the vx99 platform, you consent to these transfers taking place on the basis described in this policy.

5.1SSL Encryption

All data transmitted between your device and the vx99 platform is protected using industry-standard SSL (Secure Socket Layer) encryption. This means that your personal data, payment details, and login credentials are encrypted in transit and cannot be intercepted or read by unauthorised parties. The padlock icon visible in your browser's address bar when visiting vx99.vin confirms that an active SSL connection is in place.

5.2Data Storage Security

Personal data held by vx99 is stored on secured servers protected by firewalls, access controls, and intrusion detection systems. Access to personal data within vx99's internal systems is restricted on a need-to-know basis — only staff members whose role requires access to specific data categories are granted that access. All internal access to personal data is logged and auditable.

5.3Data Breach Protocol

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, vx99 will take immediate steps to contain the breach and assess its scope and impact. Affected players will be notified without undue delay where the breach is assessed to be high-risk to their personal data. vx99 maintains an internal data breach register and will cooperate fully with any applicable regulatory investigation.

8.1How Long We Keep Your Data

vx99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected. For active player accounts, this means personal and financial data is retained for the duration of the account relationship plus a minimum of 5 years after account closure, in order to satisfy financial compliance, anti-money laundering record-keeping obligations, and to defend against legal claims that may arise after the account is closed.

8.2Early Deletion Requests

Where you request deletion of your personal data and vx99 is not under a legal obligation to retain it for the full retention period, vx99 will delete or anonymise the data within 30 days of receiving your verified deletion request. Data that is subject to a mandatory retention obligation (such as transaction records) will be retained for the legally required period and then securely deleted. vx99 will inform you of any mandatory retention period that applies to data you have requested to be deleted.

9.1Strict 21+ Policy

The vx99 platform is strictly intended for adults aged 21 and above. vx99 does not knowingly collect personal data from any person under the age of 21. If vx99 discovers or has reason to believe that personal data has been collected from a person under 21, the relevant account will be closed immediately, all collected data will be securely deleted (except where retention is required to report the incident to relevant authorities), and any deposits made by the underage individual will be returned through the payment method used.

10.1Updates to This Policy

vx99 reserves the right to update this Privacy Policy at any time. When material changes are made, the updated policy will be published on this page with a revised "Last updated" date. Where the changes significantly affect your rights or the way in which vx99 processes your personal data, vx99 will endeavour to notify you via your registered email address. Continued use of the vx99 platform after a policy update constitutes your acceptance of the revised Privacy Policy.

10.2Privacy Queries & Complaints

For any questions, requests, or complaints relating to this Privacy Policy or to the personal data vx99 holds about you, please contact the vx99 privacy support team at [email protected]. We aim to acknowledge all privacy-related written communications within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a full substantive response within 14 calendar days. vx99 is committed to resolving all data privacy concerns fairly and transparently.